Terms & Conditions
Terms and conditions for the supply of goods through the Verona Jewellery online store (veronajewellery.com) and by placing your order with us, you are accepting these.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms & Conditions”), including those additional terms and conditions and policies referenced herein. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Payment & Delivery
Payment method of Cash/ Card on Delivery (for UAE) is available for now as we continue to develop our website to serve you better. By purchasing on this site you confirm that you are liable to pay through cash or card upon delivery. Delivery charges are free for customers within UAE.
Wire transfer or bank transfer payment methods are also available within UAE and other countries. Kindly contact us or via email support@veronajewellery.com.
After your order confirmation, a representative will contact you with the contact details you provided upon checkout.
Shipping
We will ship with our trusted courier and charges depend upon the destination country. The same shall be added in your invoice which will be sent by Verona after confirming your order.
Products will be shipped from Dubai and will undergo export documentation. Customers are liable to pay any import duties and taxes which will be paid before the delivery. It is thereby adviced to all our customers to check your local import rules, duties and taxes before placing the order.
Damaged Items
All parcels must immediately be opened in the presence of the courier upon receipt of the items, to verify that the items contained in the parcel are untampered with and undamaged.
If you should receive an item that is defective, damaged or not what you ordered, please contact us here within 5 working days. We will help you resolve any issues as quickly as possible.
Returns and Exchanges
We hope you will be absolutely delighted with your new jewellery. If for any reason you are not entirely satisfied with your purchase, Verona is happy to offer you helpful solutions.
We offer Lifetime Guarantee, this is how we are very confident with our products.
In case of return, 85% of what you have paid will be refunded subject after evaluation of the items returned.
In case of exchange, after the evaluation of the items exchanged, you may choose another item equal to or lower than the price you have paid. Exchanging with higher-priced items will be subject to additional charges.
This applies for diamond jewellery items.
If you have any questions about these Terms & Conditions, please contact us at support@veronajewellery.com.
